GJ
Gerrit J
1 reviews | Active since Jun 2013
15 Mar 2015, 11:49
Signature Underpants
I have sent emails via your website and received 1 back saying I cant returned already bought underpants due to the policy. Its like you dont want to help your customers at all. I work in retail myself and if theres something thats non-returnable Ill sort it out with for the customer by calling the supplier to make it returnable, to make my customer happy. Im not going to pay my Edgars bill if this isnt resolved. Bought Signature underpants. 1 wash and they are stretched so that I cant wear them at all.
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Replies (1)
Edgars's replyOfficial
16 Mar 2015, 15:24Hello GerritJordaan,
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note the business also has policy and procedure to follow from the suppliers. We give our customers 30 days to return items that are unworn, and still in original condition with the proof of purchase. If the item has a manufactures default it will then be taken for quality assessment. Please note the buyer requested that the underwear be taken for quality assessment and then the verdict will be given to you shortly.
Please visit the store with the proof of purchase and the underwear will be booked for assessment.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note the business also has policy and procedure to follow from the suppliers. We give our customers 30 days to return items that are unworn, and still in original condition with the proof of purchase. If the item has a manufactures default it will then be taken for quality assessment. Please note the buyer requested that the underwear be taken for quality assessment and then the verdict will be given to you shortly.
Please visit the store with the proof of purchase and the underwear will be booked for assessment.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Edgars's reply16 Mar 2015, 15:24
Official
Hello GerritJordaan,
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note the business also has policy and procedure to follow from the suppliers. We give our customers 30 days to return items that are unworn, and still in original condition with the proof of purchase. If the item has a manufactures default it will then be taken for quality assessment. Please note the buyer requested that the underwear be taken for quality assessment and then the verdict will be given to you shortly.
Please visit the store with the proof of purchase and the underwear will be booked for assessment.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note the business also has policy and procedure to follow from the suppliers. We give our customers 30 days to return items that are unworn, and still in original condition with the proof of purchase. If the item has a manufactures default it will then be taken for quality assessment. Please note the buyer requested that the underwear be taken for quality assessment and then the verdict will be given to you shortly.
Please visit the store with the proof of purchase and the underwear will be booked for assessment.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***