NM
Naeem M
1 reviews | Active since Sept 2010
09 Oct 2017, 16:20
Sign up on condition??????
My wife went into Edgars Sandton to open a account.The account was approved a few days later.We went in to get her account card and were surprised by the lady that attended to us. She categorically stated that they will only release her card if she purchases for R 2500.00. She will then get a discount voucher of R 1250.00 which she can use afterwards. Why should anyone be coerced into buying goods for such a huge amount. When my wife is good and ready she will get what she needs. Is this policy correct to get new card holders to buy goods for a specified amount??? You growing your customer base under FALSE pretence.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
10 Oct 2017, 09:46We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as Edcon we have campaigns for opening new accounts and at times we offer vouchers when we have anew account drive, some other times when customer's open new accounts we do not issue vouchers at all . We apologise again for any frustrations incurred by being offered a discount for a first purchase. Query ref no : ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Oct 2017, 09:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as Edcon we have campaigns for opening new accounts and at times we offer vouchers when we have anew account drive, some other times when customer's open new accounts we do not issue vouchers at all . We apologise again for any frustrations incurred by being offered a discount for a first purchase. Query ref no : ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Oct 2017, 09:46We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as Edcon we have campaigns for opening new accounts and at times we offer vouchers when we have anew account drive, some other times when customer's open new accounts we do not issue vouchers at all . We apologise again for any frustrations incurred by being offered a discount for a first purchase. Query ref no : ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Oct 2017, 09:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as Edcon we have campaigns for opening new accounts and at times we offer vouchers when we have anew account drive, some other times when customer's open new accounts we do not issue vouchers at all . We apologise again for any frustrations incurred by being offered a discount for a first purchase. Query ref no : ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
NM
Naeem M's updateReviewer Update
10 Oct 2017, 09:51What I need to know.Can my wife go and collect her card from Edgars Sandton this afternoon.Make a purchase as and when she actually needs to buy clothing instead of Edgars holding a gun to her head to purchase before issuing her a card.Thank You
NM
Naeem M's update10 Oct 2017, 09:51
Reviewer Update
What I need to know.Can my wife go and collect her card from Edgars Sandton this afternoon.Make a purchase as and when she actually needs to buy clothing instead of Edgars holding a gun to her head to purchase before issuing her a card.Thank You