LH
Luke H

1 reviews | Active since Nov 2015

11 Nov 2015, 12:02

SIGN ME UP FOR EVERYTHING!!!

On Saturday the 7th of November I decided to sign up an Edgars account.<br> I was firstly told they have no forms... then the lady behind the counter (Didnt get her name) told me she will take my details and let me know. she took my ID, 3 months pay checks and my details. she told me she would call to let me know what happens next. Monday morning came and I got a Call saying my account was approved and I needed to go to Lakeside mall Edgars to collect my card. I got there and then was told the 50% off that I signed up under, I WAS NOT ABLE TO GET. after much arguing and being told some one will lose their job because of me if I take the 50% off.. (THIS IS SHOCKING). I got my 50% off after driving to EAST GATE Edgars. THIS IS WHERE THE FUN STARTS!!! Today the 11th of November I get an sms saying my funeral cover is enrolled.... I DIDN'T EVEN KNOW I signed myself up for this? I call the queries line to find out im also signed up for CLUB VIP and FUNERAL PLAN. I was JUST GIVEN these 2 plans. I was helped by Tumi Tlatsi she cancelled the funeral plan and VIP. within a few minutes and this is what i expect as customer service! not what **** service I got from Lakeside! SORT THIS OUT!!!!!!

0
Replies (1)
Edgars
Edgars's reply13 Nov 2015, 12:46
Official
Hello Luke Hutchinson,

It is with great displeasure to hear that you were enrolled for financial services without you consent. That is certainly not the type of service that indicates our standards. Please be advised the financial services were cancelled and we have send a request for a reversal to the accounts department. Investigations will be conducted, upon findings feedback will be given to you shortly.

We apologise for the overall service experience. Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***