1 reviews | Active since Jun 2015
sick and tired of then. bad customer service
Well how do i start.. o wait ja worst place ever!!!! On the 24/04/2015 i went to go pay my account at edgars. After a few weeks im getting sms's from edgars i must pay my account. Then the phone calls started. So imbarrising! Went back to ask what the hell is going on. And they said my account is not paid so i went to go fetch bank statements to show them. Levern the cashier gave me a manual doc for my payment. Tamlynn there accountant said shw will phone me. Nothing happend. In last week i went to another branch. I wanted to speak to headoffice. They put me thru and that guy said he cant help me either. So now my account is in areas and im getting a bad record and its not wven my fault!please sort this out. O btw i did gave copys of my bank statement and manual doc and eft slip!!!! Please resond asap thank you.
As per our telephonic discussion, kindly note the payment is reflecting. We must apologise for the inconvenience and overall unpleasant service. Kindly note we have referred this matter to the credit manager to address, as you state you want the late payment charges reversed.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note the payment is reflecting. We must apologise for the inconvenience and overall unpleasant service. Kindly note we have referred this matter to the credit manager to address, as you state you want the late payment charges reversed.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***