Sick and Tired of Edgars
<p>Not my first visit to Hello Peter to complain about Edgars. Probably not my last. I wrote on 19 April 2016 about the fact that Edgars deduct R60 every month for some sort of "Good Taste and Events" thing. I neither agreed to nor requested this. Faiza Patel rep**** to my Hello Peter complaint. I was told there would be an "investigatioin".That was a month ago. Since then - nothing - and THEY ARE STILL DEDUCTING R60 per month!!! I was called by some lady who said she had heard I had a complaint. However she did not know what my complaint was even about. How clued up is Edgars. More like clue-less!! I calculated if a 100,000 people do not check their bills or like me, cannot get Edgars to stop debiting this amount, they are making a tidy R6 million. No wonder i cannot get them to stop...and how many people actually check their accounts?? Next stop for me - Consumer Council.</p>
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Thank you for making contact with us.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your details were submitted previously to our Third Party company to cancel and refund the product. However we can see that you were billed again. Therefore a request for urgent investigation is submitted for cancellation and refund purposes.
Feedback confirming resolution will be communicated to you within the next 48 working hours. In addition all adjustments made will reflect on your next statement.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
