FW
Fairouschca W

1 reviews | Active since Jul 2011

02 Mar 2015, 13:12

Sick and Tired !!!

So why cant my gift card be activated immediately. <br> AFter the fact that the letter says activation immediately.<br> I feel like i am over this, Every six months i need to complain about the attitudes, about the lack of sheer knowledge your call centres have... <br> <br> Who do you employ, Edgars one of the largest retail outlets in South Africa that owns part of most Retail outlets.<br> Your interest rates are ridiculous, however the service we get is poor.<br> so why cant my gift card be activated. Today??? why is there only one lady that can do this activation? <br> Hollard has so many clients with regards to car insurance that signed the exact same deal as me so are they also have so many issues. This is totally unacceptable, Every damn time i try to activate this damn card i have to either deal with Edcons incompetance or deal with their turn around times.<br> <br> I need this to be fixed, i have a string of emails to prove the same problem occurs everytime i try to activate this damn card.<br> <br> regards<br> <br> Extremely angry <br>

0
Replies (1)
Edgars
Edgars's reply03 Mar 2015, 14:50
Official
Hello missfay,

We tried contacting you but the number given does not exist.

Kindly forward us the gift card number, the date on the letter and the account details so we may forward them to the gift card department. We apologise for the overall experience. We can understand the frustration and the discomfort caused with regards to your gift card but we assure you once we receive the details then gift card department will gladly assist you.

Please forward us the gift card details at *** or contact us on the below number

Your reference number is: ***/GO

Kind regards.
Edcon customer experience team,
***

Best regards,