ML
Marco L

1 reviews | Active since Mar 2015

13 Jan 2016, 10:03

Sick And Tired

I received my account recently, and once again there is charges to my account which I did not request this time its the edgars club that has been added to my account, I want it removed and refunded for every month charged, this is now the 3rd time this happend, I believe your sales team randomly adds customers I want the person responsible to be punished, as it keeps on happening, previously there was doudble interrest on my account aswell, and the response was that incorrect calulations led to double intterest, I also want an inbestigation into my account as I keep on paying but my balance doesnt goes as fast as I'm paying due to your incorrect calculations and adds ons, i also dont want to hear anything from your telemarketing team, you as a company phones non stop, as you have many Financial products, but lets get it CLEAR, Im not interrested remove me!!!! From the sales list, your agents are not trained as im being singed up for clubs even When I said NO!!!

0
Replies (4)
Edgars
Edgars's reply14 Jan 2016, 17:44
Official
Hello TheCustomers,

Thank you for raising your concerns with us. Please be advised there is no club membership enrolled on your account and a request for a reversal for a service fee has been escalated to the accounts department. We apologise for the overall experience, we assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to contact the accounts department on ***.

Kind regards,
Customer Experience Team.
Call Centre: ***
ML
Marco L's update05 Jul 2017, 14:06
Reviewer Update

More than a year later im still strugling for you guys to stop calling me !!!!!!

ML
Marco L's update05 Jul 2017, 14:07
Reviewer Update

stop calling me from this number ********** 977 !!!!

ML
Marco L's update05 Jul 2017, 14:08
Reviewer Update

Leave me alone i do not want lotto or ringtones from edgars mobile !!!!!!