NG
Nicolene G

1 reviews | Active since Jun 2013

21 Aug 2015, 09:16

Sibusiso has been of great help but I need advise

My mother-in-law, Salome Smith has passed away in a vehicle accident on her way to church on Sunday. According to her Spouse, Mr J Smith she had an Edgars funeral cover. I phoned the Edgars customer care line and discovered that she also had accident cover. I was told that I could log the claim at my nearest Edgars branch. I went to Alberton branch and was assisted by Sibusiso. All the paperwork required for the claim was completed. I need further assistance or advice on the following issue. My mother-in-law was married to Mr JJ Smith for more than 10 years. All her accounts are registered under Smith but her ID and death certificate shows Labuschagne. I went to Home Affairs only to discover that the marriage was never registered. I went to the police station and completed an affidavid explaining the issue. Due to the discrepancy of the surname Sibusiso requested a marriage certificate to complete the claim. Home Affairs can apply for a afterbridge certificate but it will only reach me after 6 months. Mr Smith has borrowed money to cover the expenses for the funeral as it is 21 Aug. What can I do? Can I submit her drivers license which shows Smith? HELP please

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Replies (1)
Edgars
Edgars's reply24 Aug 2015, 14:47
Official
Hello deledo@,

As per our telephonic discussion, kindly visit the store and fill in the claim forms. Please forward the documents to me also on the email that I gave you. We will refer this query to our Financial Service department to address. The claim will be processed and concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team.
***