JB
Jason B
1 reviews | Active since Feb 2013
23 Feb 2015, 16:29
Shorts Torn
My wife recently Bought me new shorts for my birthday and as i understand the shorts costed her about R500. I wore them once and when i got home i realised that there was a tear in the back of them. My wife did not keep the slip or tag however as these were the right size and for the price, they should be decent quality so i had it sown up. Then a few days later i wore it again and this time a new tear appeared about 15cm or longer on the back of the pants after only wearing it for about half an hour. I geel this is poor service and poor quality for such an expensive pair of shorts and would like to get this exchanged for a new one ASAP. Its a dark greyish dow jones & co shorts.
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Edgars's replyOfficial
24 Feb 2015, 10:22Hello JWBTTP,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have been advised of our T&Cs but advised that you are unhappy with the feedback provided. We have therefore communicated your concerns with the store management. Kindly visit the store and you will be advised accordingly as to how you can be assisted.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have been advised of our T&Cs but advised that you are unhappy with the feedback provided. We have therefore communicated your concerns with the store management. Kindly visit the store and you will be advised accordingly as to how you can be assisted.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Best regards,
Edgars's reply24 Feb 2015, 10:22
Official
Hello JWBTTP,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have been advised of our T&Cs but advised that you are unhappy with the feedback provided. We have therefore communicated your concerns with the store management. Kindly visit the store and you will be advised accordingly as to how you can be assisted.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have been advised of our T&Cs but advised that you are unhappy with the feedback provided. We have therefore communicated your concerns with the store management. Kindly visit the store and you will be advised accordingly as to how you can be assisted.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Best regards,