SHODDY SHOPPING EXPERIENCE

<p>My husband went out and purchased me a very expensive perfume from the TOM FORD store in V&A Waterfront for our 7th year anniversary, and chose a fragrance that didn't quite suite me. He was assured by the sales assistant Kurt, that he could return it and exchange it so he shouldn't stress about the option he went with. Now when giving me the gift I unwrapped it and took off the outer transparent cellophane layer (that has no Tom Ford branding attached) and took the lid off to smell the aroma from the top of the bottle. I then immediately within a day and a half went to the store to exchange it for a more suitable fragrance, after all it is R3000 spent which we cannot afford to waste. I was then questioned sternly about whether I sprayed the bottle and to which I rep**** that I did not. I was then told I can chose a replacement and was taken through the various other options by Kurt and then chose an alternative option plus with change to spare chose a suitable shade of lipstick. I then was told sorry the manager just called and said that I cannot exchange the gift due to the cellphohane wrapping. Firstly the fact that the sales assistant freely welcomed an exchange without noting how important the wrapping was is the first flaw here, secondly why take the customer through the humilation of allowing an exchange and at the end say oops my mistake we can't actually allow this and send her on her way!! Is this what Edgars is portraying for the infamous Tom Ford brand?? The process of this sale was completely unprofessional and inexperienced for such an expensive and sought after brand! I will be writing to Tom Ford directly about this shoddy experience because the this is no way to treat a customer! Another fact is, what if I removed the 'selotaped' cellophane layer carefully enough to be able to put it back into the packaging?? what is the big deal about this cellophane as if its such a pertinent part of the Tom Ford brand? The original boxing of the perfume is untarnished and in an immaculate condition, even the weight of the bottle can be checked that the contents has not been emptied. I mean really? this is completely unacceptable behaviour for an international brand of perfumery!!! I will not stop here </p>