MQ
Mandisa Q
1 reviews | Active since Sept 2010
17 Feb 2015, 19:40
SHODDY SERVICE BY ******** MANAGEMENT !!!!!
I tired to exchange the MAC product that had been a gift at several Edgars stores (Claremont, Canal Walk N1 City & Somerset Mall) and they did not have an in store MAC. On Saturday I went to Edgars City, and was advised to go to the Waterfront store where I was assured they stocked MAC in store. I went to the Waterfront Store where after being kept waiting I was initially told that I could not be assisted without a receipt by the Stockroom Manager. After insisting to talk to the manager, I was dismissively told by Ricky and Carl that none of the Edgars stores stocked MAC products
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Edgars's replyOfficial
18 Feb 2015, 14:39Hello Biziwe,
Our attempt to contact you at 02:28 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. However, we do not exchange cosmetics items without the proof of purchase as there are plenty of standalone stores that are not part of Edgars. Sandton does sell Mac. But, the item cannot be transferred to Cape Town without the proof of purchase as the transaction needs to be processed.
Your reference number is: ***/GO
We apologise for the overall experience and we hope to be of much assistance to you next time you visit our store.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 02:28 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. However, we do not exchange cosmetics items without the proof of purchase as there are plenty of standalone stores that are not part of Edgars. Sandton does sell Mac. But, the item cannot be transferred to Cape Town without the proof of purchase as the transaction needs to be processed.
Your reference number is: ***/GO
We apologise for the overall experience and we hope to be of much assistance to you next time you visit our store.
Kind regards.
Edcon customer experience team,
***
Edgars's reply18 Feb 2015, 14:39
Official
Hello Biziwe,
Our attempt to contact you at 02:28 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. However, we do not exchange cosmetics items without the proof of purchase as there are plenty of standalone stores that are not part of Edgars. Sandton does sell Mac. But, the item cannot be transferred to Cape Town without the proof of purchase as the transaction needs to be processed.
Your reference number is: ***/GO
We apologise for the overall experience and we hope to be of much assistance to you next time you visit our store.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 02:28 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. However, we do not exchange cosmetics items without the proof of purchase as there are plenty of standalone stores that are not part of Edgars. Sandton does sell Mac. But, the item cannot be transferred to Cape Town without the proof of purchase as the transaction needs to be processed.
Your reference number is: ***/GO
We apologise for the overall experience and we hope to be of much assistance to you next time you visit our store.
Kind regards.
Edcon customer experience team,
***