Shoddy service

<p>Good Day,</p> <p> </p> <p>This complaint refers to Edgars Club.</p> <p> </p> <p>My first complaint is about the Birthday Voucher that I was supposed to receive. On 13 June I submitted a query to the Edcon Customer Experience. I received a reply that the query had been sent to Edgars Club management team and that I would receive a reply with 48 hours. I was given reference number ********** 2450/GO. There was no further response. I then followed-up on 21 June and have had no reply at all.</p> <p> </p> <p>My second complaint refers to the SK movie benefit. I upgraded to Club VIP and had to get a new card. As part of the process, the SK movie benefit was to be opened as well given that I had paid the fee for this previously. However when I went to SK last weekend, I found out that the benefit had not been opened. I then had to pay the full price for the movie. Is Edgars Club going to reimburse me for the additional amount that I had to pay?</p>