hB
helene B
1 reviews | Active since Nov 2015
19 Nov 2015, 16:41
Shockingly Bad Service
My Edgars movie club subscription was halted with no reason or alert to me although I pay a monthly fee for it... deducing money from my account wasn't stopped of course!!!<br> When I phoned, the call centre dropped the call 6 times. I went in store and was told they also had to assist via the call centre to activate my existing membership??They couldn't reach their own call centre to assist me...their own calls were dropped by their own call centre 3 times.<br> <br> Edgars Call Centre is unreachable and I had no assistance, not even in store!! <br> I m in CREDIT on my account and I m paying for a service they are not delivering!
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Replies (1)
Edgars's replyOfficial
23 Nov 2015, 09:33Hello Neighbourhoodkid,
Thank you for notifying us of this incident.
As discussed telephonically this is certainly not the type of service that indicates our standards. Please be advised that we have referred your query to our Financial Service Management to re-instate your Club Life membership as requsted . We can understand how disappointed you are and for that we sincerely apologise.
Please accept our sincerest apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident.
As discussed telephonically this is certainly not the type of service that indicates our standards. Please be advised that we have referred your query to our Financial Service Management to re-instate your Club Life membership as requsted . We can understand how disappointed you are and for that we sincerely apologise.
Please accept our sincerest apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Edgars's reply23 Nov 2015, 09:33
Official
Hello Neighbourhoodkid,
Thank you for notifying us of this incident.
As discussed telephonically this is certainly not the type of service that indicates our standards. Please be advised that we have referred your query to our Financial Service Management to re-instate your Club Life membership as requsted . We can understand how disappointed you are and for that we sincerely apologise.
Please accept our sincerest apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident.
As discussed telephonically this is certainly not the type of service that indicates our standards. Please be advised that we have referred your query to our Financial Service Management to re-instate your Club Life membership as requsted . We can understand how disappointed you are and for that we sincerely apologise.
Please accept our sincerest apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***