1 reviews | Active since Sept 2012
Shocking way to treat a client
2 weeks' ago I purchased 3 x Jo Borkett skirts in various sizes/designs for my daughter to try on. As none were suitable and I could only return them to the Menlyn store where I purchased them, I made a special trip to Menlyn today to do this. The lady who served me at customer services treated me like a ********. <br> <br> First of all, she asked 'what seems to be the problem' with the skirts so I said they were not suitable with regards to size or style. She then proceeded to scrutinized the skirts, seemingly expecting to find some damage but it was obvious there was none.<br> <br> She then proceeded to tell me that she could not process the credit until a Jo Borkett sales person came to check the items and authorize the credit. She had attitude and there was no apology until I asked for the store manager. Apparently her name is Helen but I am still waiting for her to contact me! Shocking way to treat a customer and there is much more detail to this issue but not enough space here to list it!
As discussed telephonically thank you for notifying us of your shopping experience at our Edgars Menlyn Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. As requested the store manager will be in contact to address all concerns.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically thank you for notifying us of your shopping experience at our Edgars Menlyn Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. As requested the store manager will be in contact to address all concerns.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***