SHOCKING TREATMENT OF GOOD CUSTOMERS

SHOCKING TREATMENT! This morning I received a call from Monde Fikhisazana from Edgars accusing me of not paying my account and wanting to know when this will be paid. This despite all my payments being up to date. According to him I have not paid my account - BUT when I download the statement it reflects and shows the payment correctly.

The representative was most unhelpful and refused to transfer me a manager who could help resolve the matter, also refusing to give the number of someone who could assist. I have been a loyal Edgars customer and have never missed a payment in 20 years, yet this is how they elect to treat their customers in this time in which they are going through difficulty. They rather elect to treat good customers badly - instead of rewarding and encouraging good customers. This treatment is enough to ensure that I will no longer support them. It seems that some lessons need to be learnt the hard way. regards ZM