Shocking Treatment and Product Mix-Up at Edgars Wonderpark

I am writing this to share my disappointing experience with Edgars Wonderpark on 27 January 2025 regarding a purchase I made on 18 January 2025.

I bought what I believed to be a Dolce & Gabbana cologne for men. However, I was given the female fragrance instead due to an error by the sales lady. The packaging for the male and female versions of Dolce & Gabbana “The Only One” is identical, with only the bottle color distinguishing them (black for male, brown for female). The mix-up occurred because the store staff used the male fragrance tester but handed me the female fragrance in a black box.

When I returned to the store to resolve the issue, I was assisted by Jennifer, who explained the mistake and was polite and professional. I requested that the fragrance be replaced with the “Eau De Parfum Chanel Bleu 100ml”, which I initially wanted before being misled.

Unfortunately, the situation took a turn for the worse when the manager, Maritza, got involved. Her attitude was dismissive, arrogant, and completely unprofessional. She refused to address me with respect and instead attempted to argue with me in front of other customers. Her behavior, which came across as ******, was appalling and completely unacceptable for someone in a leadership position.

This entire ordeal has left me deeply disappointed. I used my last resources to buy this cologne to make a good impression in my professional and personal life, only to be met with disrespect and inconvenience.

Edgars, this is unacceptable: • The mix-up with the product is entirely your fault. Proper training for staff is needed to avoid misleading customers. • The behavior of your store manager, Maritza, reflects poorly on Edgars Wonderpark. Such conduct goes against principles of equality and respect.

I left the incorrect fragrance with Maritza and am now without a product that I paid for. I urge all potential customers to beware of such service issues.

I will escalate this complaint to the National Consumer Commission (NCC) if this matter is not resolved.

Consumers, please think twice before trusting Edgars with your hard-earned money.

Resolution Requested: I demand a replacement of the incorrect fragrance with “Eau De Parfum Chanel Bleu 100ml”, as well as a written apology for the unacceptable treatment I received.

Hasane Sammy Macheke Email: *** Phone: ***