LY
Laura Y
1 reviews | Active since Jun 2012
15 Oct 2015, 10:55
Shocking Service in Sandton Branch
Absolutely disgusting customer service in Sandton Store. I got a gift with Edgars price tags which not suitable and I would like to return on gift card - apparently without till slip it's not possible anymore , as return/exchange policy been changed. I called twice to Edgars Sandton management - everyone on meetings! I went to Edgars Sandton customer service, and after 15 min I left, as customer service manageress \Queen"just disappear for 10 min"
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Edgars's replyOfficial
16 Oct 2015, 16:02Hello erg.laura,
We tried contacting you at 03:38 PM but we couldn't reach you.
Thank you for notifying us of the overall experience. We can imagine the frustration and discomfort caused and for that we sincerely apologise. Please be advised our refund and exchange policy is part of the service we render to our customers. We can refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Please note a gift receipt is required if the item is a gift, as the original receipt is used for audit purposes and to prove that the items were purchased with us.
We have liaised with management to inform them of the items that are missing, and they are in receipt of this query. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 03:38 PM but we couldn't reach you.
Thank you for notifying us of the overall experience. We can imagine the frustration and discomfort caused and for that we sincerely apologise. Please be advised our refund and exchange policy is part of the service we render to our customers. We can refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Please note a gift receipt is required if the item is a gift, as the original receipt is used for audit purposes and to prove that the items were purchased with us.
We have liaised with management to inform them of the items that are missing, and they are in receipt of this query. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply16 Oct 2015, 16:02
Official
Hello erg.laura,
We tried contacting you at 03:38 PM but we couldn't reach you.
Thank you for notifying us of the overall experience. We can imagine the frustration and discomfort caused and for that we sincerely apologise. Please be advised our refund and exchange policy is part of the service we render to our customers. We can refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Please note a gift receipt is required if the item is a gift, as the original receipt is used for audit purposes and to prove that the items were purchased with us.
We have liaised with management to inform them of the items that are missing, and they are in receipt of this query. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 03:38 PM but we couldn't reach you.
Thank you for notifying us of the overall experience. We can imagine the frustration and discomfort caused and for that we sincerely apologise. Please be advised our refund and exchange policy is part of the service we render to our customers. We can refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Please note a gift receipt is required if the item is a gift, as the original receipt is used for audit purposes and to prove that the items were purchased with us.
We have liaised with management to inform them of the items that are missing, and they are in receipt of this query. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***