LY
Laura Y
1 reviews | Active since Jun 2012
20 Oct 2015, 16:07
Shocking Service in Sandton Branch
Absolutely disgusting customer service in Sandton Store. I got a gift with Edgars price tags which not suitable and I would like to return on gift card - apparently without till slip it's not possible anymore , as return/exchange policy been changed. I called twice to Edgars Sandton management - everyone on meetings! I went to Edgars Sandton customer service, and after 15 min I left, as customer service manageress \Queen"just disappear for 10 min"
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Edgars's replyOfficial
21 Oct 2015, 13:08Hello erg.laura,
Thank you for making contact with us regarding the incident at Sandton.
As per our discussion we have escalated your query to the store for further assistance and feedback will be provided.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us regarding the incident at Sandton.
As per our discussion we have escalated your query to the store for further assistance and feedback will be provided.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Edgars's reply21 Oct 2015, 13:08
Official
Hello erg.laura,
Thank you for making contact with us regarding the incident at Sandton.
As per our discussion we have escalated your query to the store for further assistance and feedback will be provided.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us regarding the incident at Sandton.
As per our discussion we have escalated your query to the store for further assistance and feedback will be provided.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***