UG
Urvashi G
1 reviews | Active since Sept 2012
05 May 2015, 13:26
SHOCKING SERVICE FROM EDGARS PAVILION
I booked in my cell phone for repairs on 30 March and it still hasn't been repaired because the Edgars store at Pavilion still hasn't sent the necessary documents to the insurance division.<br> <br> I bought my phone last year from this store and did an OBF exchange within the same week. The insurance division of Edgars needs to see this proof before they can repair the phone, which the Pavilion store still hasn't sent- OVER A MONTH NOW!<br> <br> Terrible service from Edgars!!!!
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Edgars's replyOfficial
07 May 2015, 11:15Hello urvashi5,
Thank you for bringing thus matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and a follow up will be done with the store Edgars Westville regarding your cellphone query, in order to provide you with feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing thus matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and a follow up will be done with the store Edgars Westville regarding your cellphone query, in order to provide you with feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply07 May 2015, 11:15
Official
Hello urvashi5,
Thank you for bringing thus matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and a follow up will be done with the store Edgars Westville regarding your cellphone query, in order to provide you with feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing thus matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and a follow up will be done with the store Edgars Westville regarding your cellphone query, in order to provide you with feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***