Shocking service from Edgars accounts

I have experienced the most ********** service from Edgars at multiples branches and with their call centre!<br> I have had an Edgars account for a number of years but rarely use it. My account was on zero balance for a number of months and then suddenly I noticed that I have an account balance but haven't purchased anything! <br> I went into multiple stores to try and find out what was going on. The people at customer services/account queries were beyond useless & rude, sending me from one person to the next. Eventually they tell me I need to go to the cellphone counter because it has to do with mobile content which is ridiculous because I have a cellphone contract and have never had anything to do with Edgars mobile! Even Edgars mobile couldn't help me. I then was given a number to call. When I called they told me that they too don't know what that amount is but insisted I pay the account which I did to avoid a bad credit rating. They also promised they would put a stop on the account to prevent this happening again which I was happy with but now I got another account saying I owe R40. Why must I keep pay for something I didn't buy or sign up for?! They also didnt call back as promised!