RG
Roy G

1 reviews | Active since Aug 2016

17 Dec 2016, 07:56

Shocking service from Edgars

<p>This is not a review BUT a complaint. I tried unsuccesfully to assist a customer of Edgars with an astromical account to no avail. Spent from 2pm till 4.15 to resolve with the gentleman next to me to verify himself . Your lady Larota was the cherry on the cake !!! When you ask for a more senior person the calls are cut. HOW DO WE RESOLVE or get proper assistance and feedback from Edgars.</p>

0
Replies (3)
Edgars
Edgars's reply21 Dec 2016, 17:30
Official

We have received your concerns and apologise for the inconvenience caused by the matter.Kindly forward us the initial complaint customer*** so that we may be able to assist further on the matter reported by our valued customer.We apologise again for the frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply21 Dec 2016, 17:30
Official

Official business reply:We have received your concerns and apologise for the inconvenience caused by the matter.Kindly forward us the initial complaint *** so that we may be able to assist further on the matter reported by our valued customer.We apologise again for the frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply21 Dec 2016, 17:30
Official

Official business reply:We have received your concerns and apologise for the inconvenience caused by the matter.Kindly forward us the initial complaint *** so that we may be able to assist further on the matter reported by our valued customer.We apologise again for the frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,