1 reviews | Active since Apr 2014
Shocking service by edgars
<p>I bought a samsung cell phone at edgars in December the cell phone does not work and after returning it 4 times i still do not have the use of my brand new cell phone. Edgars say it is up to telkom repairs to replace the phone. Vodacom service centre in Maitland Manager Guy promised after the phone has been returned 4 times that it would be back at edgars Blue route on Wednesday 8th February in complete ording order but on arriving at Edgars on Wednesday afternoon no one knew anything about it so once again I had to return home without a working cell phone. I firmly believe that I purchased this cell phone in good faith and it is entirely wrong that I have paid for it but have not had use of it or being offerd a temporary phone for six weeks not in keeping with good business principles. Noone seems to care about customer s rights. </p>
We have escalated the complaint to the Edgars Blue route mall management to address as our valued customer is not happy that its taking so long to get the handset back from repairs and the store is unhelpful as well, this is as per the post sent to us A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Blue route mall management to address as our valued customer is not happy that its taking so long to get the handset back from repairs and the store is unhelpful as well, this is as per the post sent to us A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Blue route mall management to address as our valued customer is not happy that its taking so long to get the handset back from repairs and the store is unhelpful as well, this is as per the post sent to us A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Blue route mall management to address as our valued customer is not happy that its taking so long to get the handset back from repairs and the store is unhelpful as well, this is as per the post sent to us A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,