SHOCKING service / attitude from Edgars

<p>I recently opened a new Edgars account (Jan / Feb 2017). I purchased two items that came to R1800. After the first month I didnt get a statement so I went into the Cresta branch with my card to make payment. </p> <p> </p> <p>The following month, I still didnt receive a statement. I called Edgars on Tuesday 9 May to find out what my installment was. The lady who took my call told me that there were two active accounts on my name. The one was the new one I had opened, the other a very old account with a nil balance. She found this strange, as one cannot open a new account if there is already an active account. She told me to go into a branch and to ask for the old account to be closed. </p> <p> </p> <p>I did this on Saturday (13 May) only to be told that there are actually THREE accounts open in my name:</p> <p>1. The old account with a nil balance (as the call centre lady told me)</p> <p>2. The new one that I opened earlier this year (balance of about R1200)</p> <p>3. An account that I have NO IDEA of with a balance of R600 (last purchase apprantly made in March)</p> <p> </p> <p><strong>What I find so utterly frustrating and unacceptable is this:</strong></p> <p>1. How on earth could Edgars allow me to open up a new account when there are two other active <br /> accounts on my name ???? Not once when I went to apply for an account did anybody pick this up -<br /> completely unacceptable;</p> <p>2. The third account worries me because I think it could be ***** - I spoke to four different people on <br /> Saturday and nobody could give me any clues as to what could have happened - everybody seemed to <br /> be telling me different things;</p> <p>3. The service was so bad that I eventually I lost it and told them to just close ALL of the accounts;</p> <p>4. Because of this I had to pay the outstanding balance of R1800 - R600 of which was not mine;</p> <p>5. I was put through to four different people. ...each time I had to go through the WHOLE story again</p> <p>6. When I told them I wanted to close my accounts I had to hear all sorts of stories as to why I shouldnt - I <br /> am the client yet I was being told what to do</p> <p>7. When I left they had only managed to close two of the three accounts - despite my demand</p> <p> </p> <p>I need somebody to please help me understand why this happened and if I am at risk.</p> <p> </p> <p>I will NEVER open an account at Edgars again and I will be SURE to tell as many people as possible of this experience.</p> <p> </p> <p>Please can somebody help me with this urgently.</p> <p> </p> <p> </p> <p> </p>