Shocking Service at Edgars stores and Customer Service Department

<p>On the06/12 i went to Gateway Edgars to buy a takkie and there was no staff available, All the staff were behind the tills and no one on the floor, They checked and told me that there was no stock of a takkie, I then called Edgars Pavilion and Charmaine said that Adelene from customer care would call me as she did not have the facility to check country wide who had stock, 8hrs later no call. I then called customer care and they told me no store in the country had stock, Went online and guess what there is stock. Upset i called customer care and logged a complaint (was on the phone for 15 min) The lady said she would call me back with a Ref number and she never. I called today and no call was logged...... I am soooooo upset and unhappy as the experience was shocking in both stores and customer care and yet you guys speak of the customer experience..... Well heres a great experience.</p>