Shocking service

I have had an Edgars account for most of my life. This year the service from them has been shocking. In July I queried a purchase put through on my account from another region in the country. I was advised they were aware of this and it’s an error it will be revivified. I have not made a purchase on my account in over a year..the following month it is still there. Again I call and again I’m told they are aware there is a problem with the statement it will be rectified I called again in October because I am now being billed installments on a budget facility. They look into the account and advise me they cannot look further back than August when RCS took over. At that point my account showed an outstanding balance of R216 I pay R250 into the account and send an email on 2 November to close the account. Today I receive another statement via SMS to say I now owe another R52. What is the problem with you people. Apart from *****ing money from your clients you have no idea how to service them. I have been holding on the line for 20min while typing this out to discuss this with a consultant I WANT MY ACCOUNT CLOSED IMMEDIATELY