shocking service

I went to Norwood Red square to 0urchase my dbl wear foundation 4 months ago, they had no stock and assured me they would get stock. Every couple of weeks i returned to no avail. Only after posting on FB did i find out that my color was discontinued. I returned to Norwood, where they had two large bottles of my color in the drawer, but they refused to help me as they didnt have bottles, i then purchased a little bottle and they still refused to help me. The shop assistant and the Manageress then had a long dialogue in their mother tongue accusing me of wanting them to ***** the product for me and put it into my own bottle. Where in fact it was the shop assistant who told me she didnt have a bottle and if i had my own bottle she would give me some of my foundation in the bottle. I was told via the FB group for Estee to email, which i did, ALL TO NO AVAIL. I have been waiting for a response for three weeks, perhaps its time i took my business elsewhere