KM
Kagiso M
1 reviews | Active since Dec 2009
09 Oct 2015, 13:11
Shocking Service
On 1 September 2015 I submitted a claim through the Edgars Club Benefits, all the required documents were submitted. Over a month later those documents have not been submitted to the insurer. I have to be the one calling and following up. No one even bothered to explain what has happened or even what is being done to address their failure to send those the documents on a month later.
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Replies (1)
Edgars's replyOfficial
10 Oct 2015, 16:01Hello Kags,
Thank you for raising your concerns with us. Please be advised the documents were received and the claim is still processed. Kindly note feedback will be provided regarding the claim, latest Monday. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised the documents were received and the claim is still processed. Kindly note feedback will be provided regarding the claim, latest Monday. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply10 Oct 2015, 16:01
Official
Hello Kags,
Thank you for raising your concerns with us. Please be advised the documents were received and the claim is still processed. Kindly note feedback will be provided regarding the claim, latest Monday. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised the documents were received and the claim is still processed. Kindly note feedback will be provided regarding the claim, latest Monday. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,