ES
Elizabeth S
1 reviews | Active since Sept 2011
28 Jul 2015, 17:20
Shocking service
I had a dismal experience at Edgar's Randburg this afternoon and left the store neither having paid my account, nor made my purchase. The staff are sulky, sullen, miserable, unhelpful, unpleasant and completely disinterested. I have never encountered such bad service before and I have been a loyal, paying Edgar's customer for many years. This issue needs to be addressed!
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Replies (1)
Edgars's replyOfficial
30 Jul 2015, 07:53Hello Bilbobaggins,
It is with great displeasure to hear of the overall service experience. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note the store manager was notified of the lapse in service and this will be addressed with the staff. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note the store manager was notified of the lapse in service and this will be addressed with the staff. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply30 Jul 2015, 07:53
Official
Hello Bilbobaggins,
It is with great displeasure to hear of the overall service experience. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note the store manager was notified of the lapse in service and this will be addressed with the staff. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note the store manager was notified of the lapse in service and this will be addressed with the staff. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,