Shocking service

I tried opening an Edgar's account last week Wednesday via edgar's website and uploaded all supporting documents which was requested.Then the following day a guy from edcon phoned me to say they dont have the documents and that I need to upload it. I then went to the store on Friday,Saturday and Sunday to follow up on status as you cant phone to find out.The customer service then told me they dont have my documents which was sent twice already.Then today was Edgar's dto st e again and they told me application was declined and that they cant give me a reason for declining application. I was then told I had an account with Edgar's before which I never had. I have never had such shocking service in my life and I would just like to know why my application was declined?