Shocking service

After months of inquiring the Club Card inactive status yet installment it's billed monthly. Stores visited, emails sent, customer-care portal query sent and till now i still do not have joy.

From: Mirriam Mazibuko ********** Sent: Saturday, 24 February 2018 03:13 PM To: Wenzi Sibanyoni [ MTN South Africa ] ********** Subject: Re: ACCOUNTS ENQUERY

Good day Miss Sibanyoni, Account Number: ********** ********** 43095 In response to your email received, according to our records you were assisted on the 23rd of February by one of our call centre staff. Please confirm if we can consider your query resolved. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.

Mirriam Mazibuko Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services Telephone +27 86 ********** | Fax +27 86 ********** | Email **********

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments ________________________________________ From: Wenzi Sibanyoni [ MTN South Africa ] [ ********** ] Sent: 23 February 2018 13:50 To: ********** [ ********** ] Subject: ACCOUNTS ENQUERY Attachments: image001.jpg Good day, Kindly assist and call me back regarding an account closure that I did not authorised. I visited Edgar's Ransburg Square to query why my CLUB BENNEFITS card wasn't activated yet I have been paying for years and the double payment charged on my account for the service, however I am told my card cannot be activated for me to use the benefits paid for because my Edgards account it's scheduled to be closed . I need someone clued-up to call me and explain what's happening. Account number: ********** ********** 3095 W.K Sibanyoni Call reference number: ********** 1703/GO