Shocking lack of service from Edgars

My husband passed away in January 2020 and the Executor of his estate has been trying without success to have his account closed and the credit balance paid to the Estate Late bank account. I eventually went in to a store a week ago, was assisted by a very helpful manager, but despite his efforts to assist and him sending all the relevant documents by email to the relevant department we are still not getting anywhere. And of course each month Edgars takes R30 service fee, thus reducing his credit balance each month. I have tried calling with no luck at all.

Seriously frustrating and annoying. Edgars I want answers but I guess you won't bother responding.