1 reviews | Active since May 2013
Shocking in-store customer service
<p>I witnessed an alleged customer service representative laugh at a customer who queried the (*******) service charges that are being levied against her account. The woman, who did not have a name badge on, treated the woman with utter disrespect after she had explained how she had been struggling to close her account and have the ******* charges reversed. </p> <p> </p> <p>Kindly contact me to inform me of how I may close my account, as I have no interest in retaining it after witnessing that exchange.</p>
We apologise for any frustrations incurred by the staff members at the branch the matter has been addressed with the stores management. Kindly furnish us with your account or ID number so that we may liaise with the accounts team regarding the account cancellation request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise for any frustrations incurred by the staff members at the branch the matter has been addressed with the stores management. Kindly furnish us with your account or ID number so that we may liaise with the accounts team regarding the account cancellation request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise for any frustrations incurred by the staff members at the branch the matter has been addressed with the stores management. Kindly furnish us with your account or ID number so that we may liaise with the accounts team regarding the account cancellation request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise for any frustrations incurred by the staff members at the branch the matter has been addressed with the stores management. Kindly furnish us with your account or ID number so that we may liaise with the accounts team regarding the account cancellation request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise for any frustrations incurred by the staff members at the branch the matter has been addressed with the stores management. Kindly furnish us with your account or ID number so that we may liaise with the accounts team regarding the account cancellation request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise for any frustrations incurred by the staff members at the branch the matter has been addressed with the stores management. Kindly furnish us with your account or ID number so that we may liaise with the accounts team regarding the account cancellation request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,