1 reviews | Active since Nov 2011
SHOCKING CUSTOMER SERVICE YET AGAIN
Walked into Edgars active at the phoenix plaza to buy my son a takkie for my son. Needed help and could find no one in sight. Finally I asked the guard who called someone from behind the counter.Didn't even look like he worked for Edgars as his attire looked more like a ****. Asked him to show me takkies for small boys for which he rep**** nothing in stock. Was only with me for less than a minute when he went back to the counter to help a young lady whom he seemed more interested in. This is not the first time he showed such pathetic customer service. I walked out of the branch with no assistance and no purchase. If this is the level of service I get from a corporate store I would rather go buy from a smaller vendor who would appreciate my service more.!
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards, and for that we deeply apologise. Kindly note the store manager was notified of the unpleasant service you received from Sherwin and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The store manager will revert with feedback shortly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards, and for that we deeply apologise. Kindly note the store manager was notified of the unpleasant service you received from Sherwin and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The store manager will revert with feedback shortly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,