SHOCKING Customer Service

I had a 0 balance on my account and emailed customer services to enquire what the process is to close my account. I went to the store (Chatsworth) to do a purchase only to see my account was blocked. the lady at the till called customer services. I spoke to Zamkhita who showed no interest in trying to help, she referred me to her team leader Siphelele Sigenu (Edgars RCS) who promised to resolve this matter within 24 hours. It's been 5 days since and I havent heard from Siphelele. I sent 2 follow up emails and still no response. No assistance, no response as he promised. I now get an email to say that it's permanently closed. What's shocking is that I never requested for it to be closed I had only asked what the process was. No instruction was given by me to close my account. I even told Siphelele that I needed those items that I wanted to purchase with 3 days and he failed to keep to his promise to resolve this matter. Showing no remorse. I am utterly shocked that a retailer will do this yet there are other retailers out there that will actually canvas for new accounts. SHOCKING.