Shocking customer service at Edgars

The customer service at Edgars is shocking, today I tried to find out if they had a men’s shirt that I was looking for, I phoned customer service and was told that they can’t help me, I need to contact one of there stores which I duly did and phoned Edgars at The Glen, the phone rings and rings and eventually they answer the call and the gentleman who was assisting found the shirt at one of the stores and then the phone cut off, after trying server all times I eventually gave up and phoned Edgars Mall of the South, they answered the phone and said I should hold on, well I held on for 7 minuets and got no response, I could hear lots of taking in the background

I then phoned the complaints at Edcon and was kept holding for 15 minutes with no resolve, eventually I drove to the Glen and was assisted by Thabo and I am still waiting for him to let me know if he managed to find the shirt, it is now 15h40