Shocking customer service

Edgars is by far the worst company to deal with, they have no customer service, and are terrible at getting back to you! An account was opened in my name with Edgars last year, due to "me" not paying, they handed my over to ARA Group, before ARA called me i went to Edgars Canal Walk for help, nobody could help. Then i went to Edgars N1 City, they helped but then when i called to find out whats happening nobody knew and no one ever got back to me. I then called Trans Union and sent them all the documents to start processing my credit record - yesterday they said that due to no infomartion from Edgars, the account has been removed from my name. I then called ARA to make sure that my account has been removed, they then said that the have handed me back to Edgars, and they have closed my account on their side. I am now waiting to hear from Edgars whether or not my name is still on there system, and i just can't get a hold of anyone willing to assist. I can't believe that it has taken over a year for Edgars to sort this out - i don't see why i had to go through all this drama to get something off my name that i didn't even open! Very disgusted.