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Alison R
1 reviews | Active since Jul 2013
27 Jul 2020, 11:55
Shocking Customer Service
Have sent 5 emails and got 5 responses stating they will respond within 48 hours. Still waiting. Absolutely disgusting customer service. I have been phoned and sms'd several times to be told I owe money and I have contacted customer services and been told that I am not in arrears - Useless customer service!! Whats the use of a customer service if they do not respond? No wonder Edcon is battling with staff like this.
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Alison R's updateReviewer Update
28 Jul 2020, 11:14I want to know why I am not being responded to on my emails that I keep on sending. You keep on saying "We apologise for the inconvenienced caused" but you do not answer my emails. I am not happy with this response. I expect a better response as your Customer Services department is shocking
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Alison R's update28 Jul 2020, 11:14
Reviewer Update
I want to know why I am not being responded to on my emails that I keep on sending. You keep on saying "We apologise for the inconvenienced caused" but you do not answer my emails. I am not happy with this response. I expect a better response as your Customer Services department is shocking
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Alison R's updateReviewer Update
30 Jul 2020, 14:23Despite the apologies on reference number 20072****60/GO today I got an sms about repeated phone calls and sms's. What are you doing about this?
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Alison R's update30 Jul 2020, 14:23
Reviewer Update
Despite the apologies on reference number 20072****60/GO today I got an sms about repeated phone calls and sms's. What are you doing about this?
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Alison R's updateReviewer Update
31 Jul 2020, 09:37Despite you response above, once again today I have had 2 calls telling me I am overdue on my payment - WHAT ARE YOU GOING TO DO TO RESOLVE THIS ONCE AND FOR ALL
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Alison R's update31 Jul 2020, 09:37
Reviewer Update
Despite you response above, once again today I have had 2 calls telling me I am overdue on my payment - WHAT ARE YOU GOING TO DO TO RESOLVE THIS ONCE AND FOR ALL
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Alison R's updateReviewer Update
03 Aug 2020, 08:52I still await a response to reference 20072****60/GO. Matter still not sorted - Pathetic service - Understand fully why Edgars is needing to be sold!!!! Customer Service is absolutely disgusting and people could not care -
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Alison R's update03 Aug 2020, 08:52
Reviewer Update
I still await a response to reference 20072****60/GO. Matter still not sorted - Pathetic service - Understand fully why Edgars is needing to be sold!!!! Customer Service is absolutely disgusting and people could not care -