Shocking customer care, accounts department is a Joke!!!!

<p>I have been requesting a statement for the last two years with absolutely no luck whatsoever!!!!</p> <p>I Phoned the Edgards customer care line and the automated self help system gave me my balance and installment due. On the same day I received a call from someone from Edgars telling me that I owe more than the automated help system gave me and told me that I am in arrears. How can this be? And how is anyone supposed to know what they owe if it is literally impossible to get a statement out of Edgars????</p> <p>So today I received another call from someone at the Edgars call centre telling me that I now owe even more than what I did last week. Once again i phoned the Edgars help line and was given a totally different amount by the automated balance system. The puzzling thing is that i have just paid R1350 on my account yet my balance has only decreased by R306. 46. How on earth is this even possible and on top of that I am being harrassed for not paying my account which I have paid on time like I always do!!! I now just received a phone call from the accounts department manager who tells me that I owe a quarter of what the person I spoke to before her said. </p> <p>I think someone is trying to rip me off at Edgars because every person I speak to is avoiding sending me a statement. I am absolutely disgusted in the current service received from Edgars, especially since I have had this account for more than 25 years and have always been a loyal customer and pay my account on time!!!!! Somebody better sort this out otherwise I will be seeking assistance from the retail ombudsman!!!!!!!!!!!!!!</p>