Shocking after sales service at Edgars Bay West Mall

<p>Triumph bra bought in Oct '16. Underwire popped out. Returned to store for exchange. Denied due to no docket and 6 month return policy, Yvette was the duty manager involved. Unreasonable policy enforced by Edgards to expect a expensive bra worn only twice a week to only last 6 months. Condition of bra visibly good, no abuse and washed by hand. </p> <p>I have heard rumours that Edcon group is not performing well and this does not surprise me. </p> <p>Managers cant use their discression and need to escalate such a petty matter to Area Manager. </p> <p>I will not be buying from Edcon group anymore and will advise my family in SA to do the same. </p> <p>I am speechless at the calibre of service they render at this day and age when competition is rife in order to stay on top. </p> <p>Maybe it is time to call it a day Edcon?</p>