Shocked and Disgusted

Wow I am so disappointed in the new owners of Edgars. We used to have great customer service and receive our statements on time. I have paid my instalment due on the 23rd October as this was when my salary came into my account. I paid into the normal EFT account the same account that I paid into last month. Since the 26th October I have been receiving sms and calls telling me to pay my outstanding account. Really if the bank details had changed, the company should have alerted the customers. I then went to the Edgars branch at clearwater to try and get my statements to see if the money was reflecting. The person behind the counter told me that none of the cashiers can assist me as they are upgrading the system and do not have access to this information.

Really, start harassing your customers once you have all systems up and running. I am disgusted at the whole approach to this new system. Keep treating your customers in this way and you will end up with none.

I will be closing my account once everything has been paid. I would like some feedback on this matter as I feel that should I get a bad credit rating I will be going to lawyers