DN
Desiree N
1 reviews | Active since Aug 2013
17 Apr 2015, 12:54
Shock
Hi, I just received a call from Lee ***. After politely telling him why I am not interested in the policy, he goes on and on. He was very persistent which was annoying and I told him so. He said that I am annoying and laughed. I informed him that I will be reporting him. Please send him for training.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
21 Apr 2015, 09:54Hello Dpmjas,
It is with great displeasure to hear of the unpleasant service you received from Lee. That is certainly not the type of service that indicates our standards. Kindly note this matter will be referred to management to address because customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to addressed. We assure you measures will be taken avoid the re-occurrence.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the unpleasant service you received from Lee. That is certainly not the type of service that indicates our standards. Kindly note this matter will be referred to management to address because customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to addressed. We assure you measures will be taken avoid the re-occurrence.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply21 Apr 2015, 09:54
Official
Hello Dpmjas,
It is with great displeasure to hear of the unpleasant service you received from Lee. That is certainly not the type of service that indicates our standards. Kindly note this matter will be referred to management to address because customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to addressed. We assure you measures will be taken avoid the re-occurrence.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the unpleasant service you received from Lee. That is certainly not the type of service that indicates our standards. Kindly note this matter will be referred to management to address because customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to addressed. We assure you measures will be taken avoid the re-occurrence.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,