****y service thanks Edgars

I opened my first Edgars account in February 2016 at the Edgars in Three Rivers Vereeniging at River Square without much hassle besides the fact that the assistant didn't explain anything to me. I no had successfully opened my first account ever and have used it a few times and made payments, no problems until I got this sms on the 22 April 2016 after 16:00 pm "Dear Edgars customer, your Income/Salary documents received do not fully meet the new Credit Act requirements. We tried unsuccessfully to contact you to rectify this, and a block has now been placed on your account. Please urgently contact our call centre ***" First of all NO ONE TRIED TO CONTACT ME! And when the consultant I spoke to checked what the problem was he said that I apparently didn't submit enough bank statements and had to resend my latest 3months statements to have my account unblocked. I know for a fact i handed the lady who opened my account my 3 months bank statements my id copy and a proof of residence. How after 2-3 months of using my account can it be blocked for not handing in sufficient paper work upon OPENING the account? !