DH
Duane H

1 reviews | Active since May 2017

02 Apr 2019, 11:33

****gars

So along with *******ion and a sky rocketing crime rate, Edgars has decided to join the party and amend their returns policy so that it allows them to keep customers hard earned money after returning an item that is no longer wanted. I bought a 2x t shirts and a pants yesterday.. I decided after fitting the pants at home, that I did not want it and drove back to your store immediately and attempted to return the item only to be told I'll be given a gift card. I presented my slips and tags and the pants was in the same condition it as bought in but I was referred to the ******* policy that now states that I will be given a gift card for any items exchanged even though the skip and tags are present. Why Edgars? What if there isn't anything in your store I like? Why am I forced to accept a gift card when i paid with my own money in the first place?? It is not very courteous of you to force you customers to spend their OWN money in your store. The two shirts I bought from you would have gone nicely with a pants I saw at total sports but no, now I can't buy that pants because I have to ****ing buy something in your **** store with your gift card you forced upon me when there's nothing i like!! Are you that money hungry that you have changed the policy to suit your pockets?? I can't believe the measures you go to to enrich yourself and disadvantage your customers.. No wonder everyone complains about your a store. The customer in your store never comes first!!

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Replies (1)
Edgars
Edgars's reply02 Apr 2019, 12:23
Official
Dear Duane, 

Thank you for taking the time to send through an email. 

We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. 

We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.                                                                                                                                        We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.

Your complaint is referred to the stores management team to address and resolve urgently.

Your reference number is:
***/GO

Kind Regards
The Edgars Team
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Best regards,