LZ
Lusanda Z

1 reviews | Active since Apr 2015

05 Apr 2015, 08:57

She was very rude and impatient.

I went to pay my account advised her I will be paying with my bank card and cash to make the amount of R700 as I was sure i had R300 in the card, unfortunately I could only get R200 she then told me I have to pay R500 cash, I then advised her I only have R400 and that I can only pay R600. She then started giving attitude forcing me to pay the whole money I didn't have,she called her supervisor was told to reverse the R100 only to find that there is a block in my account she then got angry and told me as a customer \in future you must be sure of your game because you are now causing unnecessary hassles"and she went away when she came back rudely told me to sign gave my receipt without thanking me she left I then called her asking for her name she gave it to me walking away. I then advised her she needs to watch the way she speaks to customers she still answered rudely and said \""as long as I didn't swear at you I wasn't rude\"""

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Replies (1)
Edgars
Edgars's reply07 Apr 2015, 16:10
Official
Hello Zibilusanda,

It is with great displeasure to hear of the overall experience.

Kindly note we have referred this matter to management to address, as that is not the type of service that indicates our standards. Customers are the life blood of this organisation and it is our daily mandate to make for certain that they are satisfied and the manner of approach should be professional, thus disciplinary measures will be taken to avoid the re-occurrence of this nature.

Please accept our sincere apology for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
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