Shazanna Super Hero of Service

<p>Good day,</p> <p>I want to share an experience with you that I had at your store on a recent visit. The visit started off as a very unpleasant experience. I went in looking for a pair of jeans that you did not have stock off. I was left then to find alternate options to try on other items that I may not really need and then entire experience awry when I got out of the fitting rooms.</p> <p>That entire bad experience took a dramatic turn when I was chatting another sales consultant about the experience from a place of concern and impact it would have on other customers. A lady by the name of Shazanna (Shazy) who works at Edgars in the Mango section happened to be passing by at the time. She had to part to play in this story thus far from a passerby to the lead actress, very quickly.</p> <p>Within a minute she had changed my perception from me walking out the store with a bitter taste in my mouth to sticking around and giving you guys another chance to prove me wrong. She was so helpful from listening to what I had to say, sourcing other clothing options, helping me to with getting a basket, calling on expert advice from other support structures.</p> <p>Damian: denim specialist was so very willing to assist with advice and going out of his way to search the stock rooms for other options. He provided me with very professional and world class service. He is so very knowledgeable and a true asset to you, truly cherish him.</p> <p>Malinie: the manager was so professional is listening to my concerns, understanding that my complaint was not to just make a noise but a concern to improve something so that your business is not impacted by negative perception and that sometimes staff could be dealing with a lot but we as customers may expect the best service regardless, but at the end of the day we are all human and have bad days. She understood that sometimes a small act of kindness and understanding can change all of that for staff member… or a customer…she got it! Well done to you on that Edgars.</p> <p>Now back to Shazzana, there is not enough that I could write about this lady that would substantiate how lucky you are to have and how lucky I was to have met her. She made me feel like I was shopping in a world class designer boutique. She even brought me a glass of water when I told her I was feeling so thirsty and I did even ask for it. She took the time to listen to me and really understood what I was saying. She saw through right until I walked out the door and still followed up with a courtesy call.</p> <p>She is an incredibly remarkable asset to you. I urge you to acknowledge her worth and immense talent. She definitely gets the value of exceptional customer service that is world class and that it is not just a job but a creed. </p> <p>Please let this compliment reach the highest possible level with the Edgars and Edcon group and I would appreciate that this is acknowledged and the necessary recognition is awarded to Shazanna.</p> <p>I await your response.</p>