Shamelessly USELESS Edgars

I would like to give no stars at all, but unfortunately that is not allowed.

On 21/04/2022, I requested Edgars, in writing that I would like all services on my account with them to be put on hold (stop account and cancel card), with a payment arrangement plan to pay off the outstanding amount on the account. Only the Edgars Club portion got cancelled, but the rest not and no attention was given to my payment arrangement plan either. But, that left there.

On 28/02/2023, I paid my full and final instalment, as shown on my statement dated 08/02/2023, that was due by 01/03/2023. After making the payment, I sent a copy of the statement with the proof of payment to edg******* (which is reflected on said statement). In my mail, I requested that they confirm receipt of my message and respond with: 1. Account settlement letter 2. Account cancellation / closure confirmation

Today at 14:37, I received a call from some or other telemarketing company "on behalf of your Edgars Club"... Now... This completely flipped my lid, as I have not been a member for almost a year, I have NEVER given consent for my personal information to be distributed and now suddenly Edgars is handing out my personal information to anyone willing to pay them a buck. *******ion, exploitation and ***** at it's best. But, there's more... I then decided to give Edgars a call to hear what's going on, since I haven't received any feedback from them after my message. Needless to say, "Oh eish, no request was received to close your account. I will be processing it now and it can take up to 36 working days to finalise"...

What in the name of actual f%$k??????? 36 working days??????? Are their accounts held on Mars or Jupiter??????

This must be the most useless, ***********, but yet arrogant company in this country!

I can't wait to receive a statement with a payment due from them on an account that should be closed already!!!