Shameful services from a Senior Staff member

Yesterday I went to Edgars in Greenstone to buy cosmetics since it was on special after I paid for everything, I went back to work , when I got to work I realised that one of the lipsticks was broken I went back to Edgars to request an exchange for a same product and to buy something else on top. The General Manager was so rude accusing me of theft and lying saying I broke the lip stick I just want a new one I asked if that's the case can I return everything and get my refund and keep the broken lipstick, he refused and said he won't authorise the refund because I was apparently lying. The staff in that branch majority are rude starting with they GENERAL MANAGERS. I am most definetly going to take this future need it be media I will. I demand my refund and some compensation of some sort.<br> <br> <br> This is not the first time I've received such service from EDGARS in Greenstone and I am not going to get bul**** again by someone.