Shameful Edgars Service

Edgars... no wonder no one wants to shop there anymore! Last year my Mom, a pensioner, fell behind in her payments. She made a ‘payment arrangement’ with Edgars, and paid off her account in full. She has received SMSes EVERY month telling her what her credit limit is. Today, she wanted to use the account, but was told in store it has been “suspended” and she must wait “indefinitely” for it to be reactived. When she phoned Edcon to find out when this would be, she has told the account is closed and will never be activated again. What shocking service- after a payment arrangement AND a fully paid up account. If this is how Edgars treats account holders when they fall upon difficult times- despite the account being managed flawlessly for decades- they can keep it! Who needs to shop at a sinking ship anyway? Now we know why!