YS
Yusuf S

1 reviews | Active since Aug 2011

14 Jul 2017, 10:43

Shady Business Practices

<p>I received my account statement yesterday and I am furious and disgusted by Edgars. I contacted their customer care and RCMS a few times to query my account. An SMS AIR Subscription is on my account that I never app**** for or approved. Nobody came back to me telling me how it came onto my account and looking at my current statement it is still on there. On the 27th March 2017 I paid up my account and had a zero balance , in the May 2017 statement a Service Fee of R22.80, a SMS AIR SUBSCRIPTION of R19.99 and a MOBILE CONTENT FEE of R19.99 was put onto my account. As I mentioned before that I never app**** or approved any Air time or Mobile content subscription and my balance was zero so how can a service fee be charged to my account.</p>

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Replies (1)
Edgars
Edgars's reply15 Jul 2017, 08:34
Official

We have received your concerns and apologise for the inconvenience caused by the matter. kindly be advise dthat the Airtime subscription and Mobile content have been cancelled on the account.We apologise again for any frustrations incurred.Please find the below reference number for your post ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.