Shabby and Poor Customer Service

I have just experienced a very shabby customer service from Edgars. I went to the store to obtain my account statement from November/December 2020. The statement could be accessed from the system in store and they had phone some off-site centre. I was made to answer countless verification questions two of which I provided estimate answers. I was expected to answer additional more questions even under protest that I am in the store with ID and store account. The person on the other side of the phone refuse to confirm with the sore clerks that I am indeed who I am as well as refusing to escalate the matter. I left without the statement I went there looking for That's very shabby and poor customer service in my books